Acceptance Of Order
By placing an order online you make an offer to purchase in accordance with these Terms and Conditions. Acorn Internet Ltd will acknowledge receipt of your order both online and via an email order confirmation but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted only when we have confirmed that your order has been dispatched.
Description Of Products
Acorn Internet Ltd take all reasonable care to ensure that details, descriptions and photographs of products within the store are accurate and up-to-date. However, from time to time errors may occur, alterations may be made to products by suppliers, colours within photographs may be affected by the settings of the computer on which it is viewed, etc. Therefore, we make no warranties, whether express or implied, in relation to the accuracy of details, descriptions and photographs of products within the store.
Pricing Of Products
Acorn Internet Ltd take all reasonable care to ensure that prices within the store are accurate. However, from time to time errors may occur and where such errors occur we reserve the right to withdraw the product from sale at the incorrect price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price or cancel your order.
Availability Of Goods
Acorn Internet Ltd endeavour to keep the store up-to-date as and when products become out of stock although stock levels are constantly changing so all items are offered subject to availability.
Delivery is usually made within 3-5 working days of your order being placed (delivery to Scotland, Orkney, Isle of Wight and Northern Ireland may take 1-2 working days longer). However, there may be occasions where delays occur and Acorn Internet Ltd shall not be liable for any delay or consequence of non-delivery of any product(s) in your order howsoever caused. If you require a product urgently or by a specific date then please contact us to check stock availability and whether express delivery options are available before placing your order. Note: any charges for express delivery are non-refundable.
Shortages Or Damages In Delivery
If you believe that there are shortages in the number of products contained in a delivery or if any damage has occurred to the product(s) in transit you must contact us within 3 working days of receipt of the product(s).
Ownership Of The Goods
Ownership of the product(s) ordered shall be transferred to the customer once the product(s) have been delivered.
Cancellation Of Order
Acorn Internet Ltd reserve the right to cancel any order without giving reason whereupon you will be issued with a full refund of product and any delivery charge paid.
You have the right to cancel your order up to 14 days following receipt and inspection of the product(s) – see Returns information below.
Acorn Internet Ltd offers 14 days approval on products purchased (excluding underwear, riding hats, body protectors, personalised products and products made to individual requirements, sealed DVDs, CDs, videos, and computer software if the seal has been broken, pierced products such as earrings) within which time you have the right to cancel your order following receipt and inspection of the product(s).
When inspecting and trying on a product(s) you should not remove any tags, soil or damage the product and you should preserve the manufacturer's product packaging/box.
If you wish to return any part of your order you must contact us within 14 days of receipt of the product(s), stating your order number and indicating the reason for return. Acorn Internet Ltd will then provide instructions for the return of the product.
Any product(s) should then be returned unsoiled, in its original, re-saleable condition within its original manufacturer's product packaging/box within 3 working days. The packing slip containing the order number and product detail should be included with the product and you should indicate on this whether the product is being returned for exchange or refund. The product, within its original manufacturer's packaging/box, should be suitably wrapped to avoid any damage to the product or the product packaging/box whilst in transit. Packing slips should not be sellotaped to the manufacturer's product packaging/box as this may cause damage to the product packaging/box when removed on receipt.
You shall be responsible for the costs of returning the product and it is recommended that you use a reputable courier or Recorded Delivery covered by adequate insurance based on the value of the products when returning a product as Acorn Internet Ltd will not be held liable for the loss of any products returned and not received.
Acorn Internet Ltd reserve the right to make a deduction from any refund amount or refuse the return of any product or its manufacturer's packaging/box that is deemed to be soiled, damaged or not in a re-saleable condition. Items returned where the manufacturer's box has been taped shut and address labels taped onto the manufacturer's box will be refused.
Products sold within our store are covered by the manufacturer’s guarantee only. Such guarantees cover faults due to defective workmanship or materials, but do not cover damage caused by misuse, neglect and lack of care, accidental damage or normal wear and tear. In the case of products believed to be faulty then please email us with a description and photo of the fault. Acorn Internet Ltd will then advise on the course of action to be taken.
In order to comply with Health & Safety regulations any alleged faulty product which has been used should be cleaned before being returned to ensure it is free from mud, dirt, hair, etc. Returns that do not meet with these criteria will be rejected and you will be charged a delivery cost for the product be returned to you.
A repair, replacement or refund will only be offered if the manufacturer deems that the product is faulty and their decision is final. Acorn Internet Ltd cannot offer any repair, replacement or refund until the manufacturer has inspected and deemed that the product is faulty. If the manufacturer deems that there is no fault with the product and any damage is due to misuse, neglect and lack of care, accidental damage or normal wear and tear then the return of the product to you will be subject to a delivery cost.
Collection Of Personal Information
Acorn Internet Ltd will collect personal data (your name, address, email address and telephone number) when you make a purchase from our store in order to process your order and communicate with you about your order.
Where a product ordered is to be dispatched directly from a third party supplier your details will be passed to that supplier for the purposes of delivering your order. Your personal details will not be divulged to a third party for any other reason.
Card Payment Security
Acorn Internet Ltd use Sage Pay to collect and process transaction information. Acorn Internet Ltd does not hold payment card details. Card details are entered on a secure page on Sage Pay's servers and transferred using SSL. View Sage Pay's Security Policy.
Acorn Internet Ltd takes no responsibility for the misuse or quality of any product sold. In the event of injury or death caused queries should be directed to the manufacturer of the product.
Law & Jurisdiction
All goods are sold under English law and any disputes arising in connection with your purchase will be governed by English law and will be subject to the exclusive jurisdiction of the courts of England and Wales.